Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in the same condition as when you received it, including all original packaging, safety seals, and protective materials, such as the plastic seal around the lid and the paper seal inside the bottle. You'll also need the receipt or proof of purchase.

30-Day Satisfaction Guarantee

If you are not satisfied with your purchase, our 30-Day Satisfaction Guarantee covers one (1) unit only, even if you ordered a multi-pack.

For example, if you purchased a 3-pack, you may open and try one unit. If you are unsatisfied, that single opened unit may be eligible for a refund under the 30-Day Satisfaction Guarantee. The remaining units must be unopened and returned in their original condition to receive a refund for those items.

Subscription Orders

First Qualifying Subscription Order:
A customer's first qualifying subscription order may be covered by our 30-Day Satisfaction Guarantee. Please refer to the 30-Day Satisfaction Guarantee above for eligibility requirements and limitations.

Subscription Renewals:
Recurring subscription renewal orders are not covered by the 30-Day Satisfaction Guarantee. This means opened or used products from recurring subscription orders are not eligible for a refund under the Satisfaction Guarantee.

However, recurring subscription orders may be eligible for a standard return if the following requirements are met:

• The return is requested within 30 days of delivery.

• The product is unopened, unused, and in its original condition.

• All original packaging, safety seals, and protective materials remain intact.

• The product is physically returned to us.

• The customer is responsible for all return shipping costs.

A refund will not be issued until the eligible product has been returned, received, and inspected.

Customers are responsible for managing, modifying, or canceling their subscription before the next scheduled renewal date. Forgetting to cancel, not recognizing a renewal date, or no longer wanting the product after a renewal has been processed does not make an opened or used product eligible for a refund.

Bold Buns Errors:
If a subscription renewal is affected by a confirmed error on our part, including an incorrect item, duplicate shipment, fulfillment or shipping error, or a product that arrives damaged or defective, please contact us so we can review the issue and make it right.

How to Return Your Product

If your return is approved, we'll provide you with the return address in the USA and instructions on how to send your package.

Unless the return is due to a confirmed Bold Buns error, you are responsible for purchasing your own return shipping label and covering all return shipping costs. We strongly recommend using a trackable shipping service.

The returned product must be received in accordance with the eligibility requirements above. Returns sent without prior approval may not be accepted.

You can always contact us with return questions at support@tryboldbuns.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, as required by applicable law.

The item must be in the same condition in which you received it, unused, with all original packaging and seals intact. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at hello@tryboldbuns.com.

Unauthorized Distribution & Abuse of Promotions

Any customer found to be engaging in unauthorized distribution, resale, bulk purchasing for redistribution, or exploitation of promotional offers, including but not limited to discount abuse, subscription misuse, or reselling under multiple accounts, may forfeit eligibility for refunds, replacements, exchanges, or future claims, subject to applicable law.

We reserve the right to deny service, cancel subscriptions, and take further action where misuse or abuse is identified.