Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that was selected. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time by contacting customer support.
See our returns policy for more details on returns and refunds.

Subscription Eligibility & Pricing Integrity
Subscriptions are intended for customers who enroll in and maintain recurring deliveries. If a customer places six (6) or more units of a product using subscription pricing but does not maintain an active subscription renewal (including canceling immediately after purchase or failing to renew), we reserve the right to adjust the pricing.
In such cases, the customer will be required to pay the difference between the discounted subscription price and the standard non-subscription price for the items purchased.
This policy applies regardless of the number of orders placed, the email address used, or whether purchases were made across multiple accounts or separate transactions. We reserve the right to identify and consolidate related orders for the purpose of enforcing subscription eligibility and pricing integrity.
Failure to settle the price difference may result in order cancellation, refund adjustments, or restriction from future subscription offers.
For questions regarding subscription eligibility, renewals, or pricing adjustments, please contact our support team.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.